Client Feedback
Jones Sheridan is committed to providing the highest quality service to it's clients.
We welcome your feedback so we can improve the level of service we provide to our clients.
If you would like to leave feedback please use our feedback form.
Some quotes from our clients
We find your services excellent, from the way we are received by your staff, the way appointments are swiftly arranged and the efficient handling of our affairs by our personal adviser. How can you improve? Well Done!
I have been delighted with service I have received. The advice has always been given in a clear and understandable way. I have really appreciated this as I have found the financial aspects of retirement very daunting - So I have no suggestions as to how you can improve.
Clear, independent advice given in a friendly, yet professional manner. All the relevant products were discussed at length and the risks fully explained.
We have been very satisfied over the last 18 years the way our accounts have been dealt with.
Service and advice from my adviser excellent, fully explained planning and fees. Very satisfied - will recommend.
We thought the service we had from our adviser was excellent and we wouldn't do anything to improve this service. Thank you.
Feedback results
Below are questions and results from our customer feedback survey, for the period of January - September 2007, with 5 being excellent and 1 being poor.
If you would like to see the results in more detail they can be downloaded here.
| Setting up your appointment | 4.77 |
| Understanding all your financial needs | 4.68 |
| Quality of advice given | 4.65 |
| Explanation of costs | 4.53 |
| Clarity of letters and other documentation | 4.60 |
| Updating you throughout the process | 4.61 |
| Telephone answering and returning calls | 4.72 |
| Ease to contact your IFA | 4.68 |
| Developing a long term client relationship | 4.69 |
Tel 01270 611 468
Fax 01270 618 054